Tree sponsorships, bench dedications and plantings are donations to The National Botanic Garden of Wales (hereafter ‘NBGW’) which you can apply for through our shop and in return you will receive various benefits as a thank you for your donation.
Where the below document uses ‘we’ or ‘us’ it refers to NBGW.
1) All orders for products are subject to availability and NBGW reserves the right to refuse to supply to any individual or company. NBGW also reserves the right to amend or refuse the
wording provided on certificates and plaques.
2) Your submission of an order represents an offer to purchase the products indicated by you and is not binding to NBGW until we have accepted your order. This means that if a product is
shown on our website but is not available, or is incorrectly priced or otherwise incorrectly described or if we wish to decline your offer/application for any other reason, we will not
be obliged to sell you that product, in which case we will let you know and will not charge you for the product.
3) Shortly after NBGW receives your order, we will acknowledge it by email, detailing the product (s) you have ordered for. This email is issued automatically and does not mean that your
order is accepted.
4) We may contact you to obtain further information to enable your order to be evaluated or processed.
5) Acceptance of your order for a product and completion of the contract between you and NBGW will take place when we dispatch the product to you. Any products on the same order which we
have not dispatched to you do not form part of that contract.
6) Prices displayed include VAT where applicable. Price and availability information is subject to change without notice.
7) Products and sizes may differ slightly from the images shown. We have made every effort to display as accurately as possible the colours of the images that appear on our sites.
However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour or size of the
product on delivery.
8) You are responsible for ensuring the accuracy of the details provided on the order form. Take particular care when entering information to be used in or on any products or certificates
to be personalised to your requirements.
9) You are not purchasing the tree that will be sponsored, dedicated or planted; it remains the property of NBGW.
10) If your tree dies we reserve the right to move your plaque to a different tree.
11) Please do not decorate your tree or bench. Any decoration placed on, around or beneath trees, shrubs and benches will be removed, as doing so goes against our conservation and
sustainability aims across the NBGW site.
12) Please do not plant anything around your tree. Any seed, bulb, plant, shrub or tree planted without permission will be removed.
13) Please do not remove anything around your trees. Horticulturists will be managing the site and will ensure the areas are looked after correctly
14) NBGW may cease implementing any or all of the tree sponsorship, dedication and planting schemes at any time within its discretion, or from time to time vary, adapt, add or delete all
or any part of these Terms and Conditions. Notification of any such amendments shall be noted on the website.
15) Printed certificates for sponsor a tree will be sent second class, up to ten working days after the order is placed.
16) Tree dedications are usually placed within eight weeks of NBGW accepting your order.
17) Tree planting usually occurs in the late autumn or early winter of each year. You will be notified when your tree has been planted.
18) Your tree is guaranteed for 10 years from the day of planting. If for any reason your tree dies or is damaged, we will replace it free of charge within the ten-year period.
19) The plaque is attached directly to the tree as per the standard tree labelling process at NBGW
20) You must not clear or destroy anything around your bench or tree.
21) The benches that we source at the garden are made with recycled plastic. They are durable and will last many years, the guarantee is 10 years from the time of installation, but the
benches should last years longer.
22) If you have any reason to complain about any of our products, please email orders@gardenofwales.org.uk